What if I have connection issues or miss a lesson

Please try to Inform your tutor with any other possible means

It is your responsibility to ensure that you have planned for your online lesson and that you have good internet connection for your lesson. It is also your responsibility that you plan your time well so that you attend your online lesson on time. If you are aware of any connection issues or if you anticipate that you may be late for your lesson or even miss your lesson completely, do please inform your tutor well in advance.

Most tutors are able to reschedule your lesson. Some tutors request at least 24 to 48 hours notice. Tutors who are really busy who often do tutoring as their main source of income can, if enough notice is given, give their time to another student and reschedule your lesson by doing a time swap.

This of course is a financial issue between your tutor and yourselves and Wiztut cannot take any responsibilities. We recommend that when your are finalising your agreement with your tutor to ask about their policy in dealing with such matters. If they are not a regular thing, then almost all tutors will simply cancel the lesson and book it for another convenient time so that you do not lose out.

We take financial disputes very seriously and Wiztut management maintain the right to investigate any such matters. If we receive regular complaints regarding a tutor which ignores reasonable causes for students missing to attend their lessons, we will be obliged to disable that tutor's account temporarily and if found unreasonable to then completely remove that tutor's account from Wiztut.