What happens if my tutor does not turn up

You are entitled to a refund or a rescheduled lesson

If this is a regular occurrence, please let us know. However in most cases it is simply due to some unforeseen events and your tutor will compensate you for your lost lesson by refunding you the fees or rescheduling your lesson to another convenient time. Nevertheless this is an issue between you an your tutor and can only advise that when your are finalising your agreement with your tutor to ask about their policy in dealing with such matters.